Although it is uncommon, your device may encounter issues that result in data corruption. To receive assistance from World Rugby, it is beneficial to provide a screenshot of the particular section you require help with, along with the side menu that shows the app version and last sync date and time. You can also send device data to the support team, which could recover any unprocessed information.

To share the device's diagnostics, follow these steps:

  1. Open side menu
  2. Go to settings
  3. Press on share button in troubleshooting section